Ofenza SOJO

Dear Steve Jobs,

I went to Vodafone complaining about dust settled in between the glass and the screen of my iPhone. This is a huge barrier when it’s sunny outside. You have to struggle to see the screen besides the dust.I thought they were going to just open up the phone and clean it up. What is my surprise when they come saying the moisture sensure had been activated so they (or Apple) couldn’t honor the warranty and trade my iPhone for a new one so I would have to pay 217€ upfront to get a new one.

This is my first bad customer experience with Apple since I became your loyal customer 5 years ago. I’ve bought 6 macs and have been (as we all have) responsible for the sale of 15 or twenty other inside my circle of friends and family. It bugs me to no end to be treated as a liar by Apple, and having you not honoring the warranty when the complaint has nothing to do with moisture in the first place.

My iPhone has dust settled in the screen! It, otherwise works perfectly! It’s a 600€ equipment, and the warranty is subjected to this ultra senstitive fraud of a moisture sticker!? I’ve seen 3 friends’ iPhones and they all had the moisture sensor activated, without being anywhere near water.

So, how can I get some human treatment, and not this blind judgement based on a unreliable sticker that get’s activated with normal usage?

Best regards
Miguel de Oliveira

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