Ofenza SOJO

[…]

The answer is as easy as it is counter-intuitive: Tumblr is a New York company and Posterous is a Silicon Valley company.

Or, to put it another way: Posterous is an engineered product, while Tumblr is a designed product.

Posterous is extremely well engineered. There’s nothing wrong with it. Every single thing about it is well thought out. But it’s not just that it’s less pretty (though it is). It’s just not designed as well as Tumblr is.

Look at Tumblr’s landing page:

That’s it. Sign up is dead simple. Can you imagine the conversion rates they get out of that page? Moreover, they have one of the best taglines of any service: the easiest way to blog. What else is there to explain? They don’t brag about features like “like”, “reblog” or (ugh) “tumblarity.” Tumblr is the easiest way to blog. Anyone, your mother included, can understand that.

Meanwhile, look at Posterous.

[…]

via pegontech.wordpress.com

I agree on the landing/sign up page design.

I was a Tumblr user before deciding to investigate what the hell Posterous meant with blog by e-mail, and why was it something to brag about.

What made me try, or switch to Posterous wasn’t the ability to post by e-mail – because that didn’t even sound smarter than the dedicated forms Tumblr uses – but getting bored with Tumblr’s ways. From my experience there were 10 big Tumblr celebreties and all the rest just reblogged their vintage pictures or whatever. Besides that, the lack of built in comment system just made it feel pointless. I never understood the appeal of a huge list of “likes” under a post, and eventual reblogs. There was no real feedback.

While retweet may work for those 140 character snippets on Twitter, browsing and skipping repeated pictures through your homepage really got old.

I hope Posterous redesigns it’s landing page because really, as well pointed by the author of the post above, it may be their biggest setback.

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Omar Rodriguez-Lopez – Solar Gambling (Ltd edition vinyls)

Miguel — Tue, 12 Jan 2010 18:05:28 +0000

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The third and the seventh

Miguel — Tue, 12 Jan 2010 18:00:11 +0000

A FULL-CG animated piece that tries to illustrate architecture art across a photographic point of view where main subjects are already-built spaces. Sometimes in an abstract way. Sometimes surreal.

Beautiful movie.

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Apple(does)care

Miguel — Tue, 15 Dec 2009 20:14:34 +0000

It’s been a month since I complaned about the iPhone’s moister sticker’s unreliability here on my “Honest customer vs unreliable moisture sticker”. In fact that was a copy of an e-mail I sent to Steve Jobs (or to what everyone believes to be his e-mail address).

I was contacted by e-mail the next day by Margaret Lordan of Apple Executive Relations Europe, informing it was best if I gave her my number so we could discuss it by phone.

Wow, I sent an e-mail to Steve Jobs, they see I’m from Europe (maybe from my MobileMe account? Or maybe because I used €.) and the next day it’s being taken care of by the appropriate staff in Europe? Amazing!

So I did send her my contact, and a couple days later I got a call from Helene Colleran, also from Apple Executive Relations EMEA. She was nice and went straight to the point telling me Apple was going to cover the costs and that they had issued an exception code. I could go to the Vodafone store and it would be all taken care of.

I did, but the Vodafone staff told me they had no information about such exception codes. I informed Helene of this, she called me the next day. She was always extremely nice. Really top customer treatment here. She asked me the address of the store I went to so they could contact them informing Apple was indeed covering the costs. She would contact me again once it was safe for me to go to the store and deliver my iPhone so it could be replaced.

It took a week or two. In the meanwhile Helene was kind enough to e-mail me saying they hadn’t forgotten about me and she was only waiting for Vodafone’s confirmation. I mean… I wonder how many of these cases someone like her has to address everyday. Again, top customer service.

Some days later she e-mails me again saying it was safe for me to go to the store and deliver my iPhone for replacement. A week later I’m holding a brand new iPhone 3G.

It was the best customer service I have ever experienced, without a doubt. They took my word and never questioned it. This contrasts with the usual questionaire and the “guilty until proven otherwise” kind of treatment almost every other company gives.

I am still stunned by the efficiency. Amazing.

Note: As I check this iPhone’s moisture sticker I see it looks exactly as my other iPhone’s sticker did. This backs the fact I was saying the truth and it was in fact an error by Vodafone. An error or maybe they just didn’t want to replace the iPhone. Why would they do that if it’s Apple who replaces them? I don’t know. But the sticker wasn’t activated.

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Velho

Miguel — Fri, 11 Dec 2009 17:43:38 +0000

Velho, originally uploaded by Ofenza Sojo.

Honest customer vs unreliable moisture sticker

Miguel — Mon, 16 Nov 2009 10:30:07 +0000

Dear Steve Jobs,

I went to Vodafone complaining about dust settled in between the glass and the screen of my iPhone. This is a huge barrier when it’s sunny outside. You have to struggle to see the screen besides the dust.I thought they were going to just open up the phone and clean it up. What is my surprise when they come saying the moisture sensure had been activated so they (or Apple) couldn’t honor the warranty and trade my iPhone for a new one so I would have to pay 217€ upfront to get a new one.

This is my first bad customer experience with Apple since I became your loyal customer 5 years ago. I’ve bought 6 macs and have been (as we all have) responsible for the sale of 15 or twenty other inside my circle of friends and family. It bugs me to no end to be treated as a liar by Apple, and having you not honoring the warranty when the complaint has nothing to do with moisture in the first place.

My iPhone has dust settled in the screen! It, otherwise works perfectly! It’s a 600€ equipment, and the warranty is subjected to this ultra senstitive fraud of a moisture sticker!? I’ve seen 3 friends’ iPhones and they all had the moisture sensor activated, without being anywhere near water.

So, how can I get some human treatment, and not this blind judgement based on a unreliable sticker that get’s activated with normal usage?

Best regards
Miguel de Oliveira

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